This case study details EquiTech Group's implementation of KnowBe4 as a Managed Service (KaaMS) via Brigantia.
About EquiTech
EquiTech, a Northampton-based MSP, has partnered with Brigantia for over a year and has used KaaMS for the last 12 months. Serving UK SMEs, EquiTech focuses on helping organisations make the most of technology, and KaaMS is one of several Brigantia cybersecurity solutions they offer.
Why KaaMS
EquiTech sought a comprehensive solution to strengthen its clients’ security culture and counter social engineering threats. Faced with a crowded market of security products, they found that only KnowBe4 provided the depth of content, localised UK relevance, and customisability they needed. Impressed by KnowBe4's extensive training materials and strong investment in content, EquiTech chose it as the ideal product for its customers. However, as a busy MSP, EquiTech realised the time demands of managing KnowBe4 effectively for clients. To maximise the platform's value without straining resources, they opted for Brigantia’s KaaMS, ensuring their clients received continuously engaging and updated content.
The impact
For the last year, Brigantia has delivered KaaMS for EquiTech’s customers, handling everything from setup to content updates. This partnership has driven high customer satisfaction, with EquiTech’S MD, Simon Portwain, noting that:
“Brigantia’s expertise allows tasks that might take an hour for us to be completed in minutes. By optimising KnowBe4, Brigantia helps keep our customers consistently engaged, reducing risk and seeing clear returns on investment.”
EquiTech shares the top benefits of using KaaMS:
- Time and resource savings
- Enhanced cybersecurity offerings and additional revenue
- Higher customer satisfaction through consistent, visible training that reduces overall risk
- Improved customer retention by delivering meaningful, efficient service value that strengthens loyalty
“Overall, Brigantia’s support has allowed us to maximise KnowBe4’s impact on our customers while freeing up internal resources.”
Why Brigantia
EquiTech has used KaaMS for the past year, stating that:
“Their service is personable, professional, and high quality. Brigantia’s KaaMS is seamless, thanks to their expertise and genuine care for our business. With a dedicated account manager, we have immediate support whenever needed. KaaMS has been a complete success for EquiTech.”
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