Orbital Technology case study: Elevating client security with Heimdal Patch Management and CyberSmart

Orbital Technology, a leading provider of managed IT and cybersecurity services shared their experience of how they’ve strengthened their clients’ security posture while addressing critical compliance needs.

By integrating Heimdal Patch Management into their existing CyberSmart offering, Orbital Technology overcame challenges associated with traditional manual patch management, boosted the value they offer to their clients and added an additional stream of revenue.

The challenge: managing patches at scale

Before adopting Heimdal Patch Management, Orbital, like many other MSPs faced obstacles when it came to patch management for their clients, including:

• Lack of visibility – having to monitor software inventory and patching statuses across multiple clients was complex.
• Time constraints and resource heavy - manually patching critical vulnerabilities within tight timelines (e.g. 14 days.)
• Maintaining compliance - to ensure ongoing compliance for customers, particularly for Cyber Essentials, GDPR, and other regulatory purposes, a reliable solution is essential.
• Minimising disruptions - ensuring patches didn’t interfere with clients’ workflows.

As a provider of CyberSmart, Orbital were supporting clients to maintain compliance and achieve cybersecurity certifications through CyberSmart’s simple, step-by-step process. In order to maintain compliance, patching is essential. Considering the challenges that come with managing patches manually, Orbital Technology made the decision to implement a solution to address these challenges and enhance their offering.

Introducing Heimdal Patch Management

Recognising the need for a scalable, efficient solution, Orbital introduced Heimdal Patch Management to complement their CyberSmart offering. This strategic move addressed their patching pain points and unlocked new opportunities for upselling. Orbital Technology now benefit from offering:

• Automated patching with 24/7 patch deployment for over 200 third-party applications, reducing manual work.
• High-risk vulnerabilities patched within hours, meeting compliance deadlines effortlessly.
• Detailed compliance reports for clients that demonstrate adherence to Cyber Essentials and other regulatory requirements.
• A layered approach to compliance and security when paired with CyberSmart.

The benefits of Heimdal Patch Management and CyberSmart

By combining Heimdal Patch Management with CyberSmart, Orbital have delivered enhanced value to their clients, strengthening trust and expanding their service portfolio.

Since adding Heimdal Patch Management to their offering, Orbital have increased client trust, with the ability to reassure clients that their systems are secure and compliant without the risk of disruption to their operations.

The solution has become a compelling add-on to CyberSmart, making it easier to demonstrate comprehensive security coverage to clients and setting Orbital Technology apart from competitors who offer only single-point solutions.

The results

Heimdal Patch Management and CyberSmart allow Orbital Technology to cover both compliance monitoring (via CyberSmart) and technical remediation (via Heimdal). Heimdal’s scalable automation allows them to meet the patching needs of diverse clients and help maintain the compliance standards required for cybersecurity certifications.

Since integrating Heimdal Patch Management with CyberSmart, Orbital has helped clients consistently meet standards like Cyber Essentials, GDPR, and NIS2 and delivered faster vulnerability resolutions – deploying patches within hours.

Orbital Technology CEO, Peter Slack shared:

“Adding Heimdal Patch Management to our offering has allowed us to tackle patch management challenges while enhancing our value proposition. Offering a unified solution not only makes sense for us in terms of an additional revenue stream but it also makes sense to free up resources, strengthen our position as a trusted provider and deliver unmatched security and compliance for our clients.”

If you’re interest about adding Heimdal Patch Management to your offering, book a demo with a Heimdal Product Specialist today.